Help & support
Talk to us
Call supportHow it works
- Choose a packagePick the time that suits you.
- Pay by mobile moneyEnter your number and approve the request on your phone.
- Get onlineYour internet turns on automatically within seconds.
Common questions
I paid but I am not connected
Wait about a minute and refresh the page. Access is switched on only after the payment is confirmed. If it still has not worked, call us with the phone number you paid from.
I did not get a payment request on my phone
Check the number is correct and has mobile money. Then go back, choose your package and try again. You can also open your mobile money menu to approve a pending request.
My voucher does not work
Type the code exactly as printed. Dashes and capital letters do not matter. A voucher works once, so if it says it was already used, call us.
I am connected but pages will not open
Turn your Wi-Fi off and on, then try again. If you still cannot browse, call us.
My time ended early
Your time starts when you connect and keeps running, even if you switch Wi-Fi off. Buy a new package to continue.
Can I use it on more than one device?
Each package connects the device you bought it on. Buy a package on each device you want online.
Quote the phone number you paid from when you call, so we can find your payment quickly.