Setup guide
From signing up to your first sale. Follow the pictures, one step at a time. No technical skills needed.
Step 1 of 7
Register your business with your name and phone number. We check every new seller before they go live, so approval can take a short while.
Tip: Use the phone number you answer. We use it to reach you about your account.
Become a sellerStep 2 of 7
A site is the place where your Wi-Fi will run: a shop, a hotel, a kiosk, a school or a whole estate. Tell us where it is so you get better stats.
Tip: You can add many sites to one account and watch each one on its own.
Step 3 of 7
You need a TP-Link Omada access point. Already have one? Great, skip ahead. Not sure what to buy? Browse the shop for access points, routers, switches and cables.
Tip: Indoor or outdoor? Choose a model made for where it will be mounted.
Browse access pointsStep 4 of 7
Connect the device to power and to an internet cable from your router. Give it a couple of minutes to start up.
Tip: No internet on the cable means no Wi-Fi for customers, so test the cable with a laptop first if unsure.
Step 5 of 7
In your dashboard open Devices and choose Add a new device. It takes four short steps, and the label under your device has everything you need.
Tip: Copy the MAC address slowly. One wrong letter and we cannot find your device.
Step 6 of 7
Our team finds your device, connects it to our controller and points it to your sign-in page. You can watch the progress on the Devices page.
Tip: Keep the device powered on and connected to the internet while we work.
Step 7 of 7
When your device says Live, connect a phone to your Wi-Fi name and open any website. Your sign-in page appears. Make a test purchase with a voucher, and you are ready to sell.
Tip: Create a voucher on the Vouchers page to test without spending money.
For your customers
Once you are live, getting online takes your customers four simple moves.
Move 1
The customer opens their phone Wi-Fi list and taps your network name.
Move 2
Your branded page appears by itself and shows your packages and prices.
Move 3
They pay with mobile money from their own phone, or type a voucher code you sold for cash.
Move 4
Internet switches on automatically and switches off when their time ends.
Stuck?
It is printed on the label under the device and on its box. It looks like AA:BB:CC:DD:EE:FF. Take a clear photo of the label so you can copy it carefully.
Check that the power is on and the plug is firm. If you use PoE, make sure the cable is in the PoE port. Try another cable, then wait two minutes.
Keep the device powered on and connected to a working internet cable. If it stays like that for more than a day, call or message our support and quote the MAC address.
Open any normal website such as example.com. Turn off VPN and private DNS on the phone, then forget the Wi-Fi network and connect again.
Ask them to wait a few seconds and reopen the sign-in page. If it still does not work, contact support with their phone number and we will check the payment.
Still need a hand? Call us on +255 766 192 332.
It takes a few minutes to join. We will guide you the rest of the way.
